Terms and Conditions
In a effort to provide transparency in the booking process, below are the terms and conditions we require all passengers to agree to prior to booking with Star Transportation, LLC.
You will receive a copy of these terms to sign at the time of your booking.
–Corporate & Airport Transfers:
Billing:
(1) Rides are billed to the customer’s credit card, unless a corporate account has been established.
(2) Driver gratuity is included unless specified otherwise.
(3) A 10% STC Charge is also added to all trips.
(4) Any Airport parking fees will be added to the bill
(5) Applicable taxes and toll charges will be added to the bill
(6) All rates are subject to change without notice.
Wait Time
(1) A 30-minute grace period is allowed for all inbound commercial and non-commercial airport pick-ups.
(2) After 30 minutes, wait-time is billed at the hourly rate of the vehicle.
Stops:
(1) If needed, one stop (for up to 20 minutes) will be charged at $15.00.
(2) If more than 1 stop is required, the trip will convert to a 2-hour minimum charge
Other:
(1) Smoking is prohibited in our vehicles.
(2) An automatic Late PM/Early AM fee of $20 will be applied to any trips that are initiated between 11:00 pm and 4:59 am.
(3) Baggage meet and greets are available and meeting locations and applicable charges vary per airport.
(4) Our company and driver assume no responsibility for articles left in the vehicle at any time.
(5) Our company and drivers assume no liability for pre existing damage to luggage, including minor cuts, scratches, and broken zippers as a result of over packing, or for wear and tear resulting from ordinary handling of baggage. They also assume no liability for manufacturing defects in said luggage.
(6) Smoking; careless liquid, beverage, or food spillage; or cleaning of bodily fluids which may require specialized cleaning equipment (including, but not limited to steam cleaner or ozone machine) to extract, deodorize and/or clean the vehicle and return it to usable condition; may result in a minimum $200 clean-up fee, and the client agrees to pay for all additional costs associated with said cleaning.
(7) Willful damage to the interior and/or exterior of the vehicle or other property of the company, driver, or other third-parties will result in a minimum $200 repair fee. If the damage is to a company vehicle, the client agrees to pay for all additional costs associated with said damages equal to the cost to repair the vehicle. In addition to the damage, the client also agrees to pay for the daily lost revenue for every day the vehicle is being repaired based upon the 90 day average said vehicle.
(8) The terms and conditions of this contract may change at any time, with or without notice.
(9) By signing this contract, you agree to receive text messages regarding the status of your trip. Please contact our office at 507-281-0969 or reply “STOP” to opt out of these messages.
(10) Gratuity is doubled on trips starting on or if more than 70% takes place on the following Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve & Christmas Day.
Cancellations and No Shows
(1) For any airport service, cancellation less than two-hours before the scheduled pick-up time will result in a full charge equal to the cost of the trip.
(2) A “no show” fee equal to the full cost of the trip plus any applicable wait time the chauffeur spent, will be charged when the passenger fails to show up at the designated location.
(3) If a customer cannot locate his or her vehicle, the customer should call or text 507-281-0969 or email [email protected] to avoid a “no show” fee.
ACKNOWLEDGEMENT
By completing this form you acknowledge Star Transportation, LLC is authorized to charge the CREDIT CARD listed above for services provided, including overnight fee, over-time, cleaning, and/or damage charges.
Unless an email is sent to [email protected] stating to the contrary, I authorize Star Transportation, LLC, to use this credit card for ALL future trips that I book with Star Transportation, LLC. with no further authorization or signature required on my part, other than verbal confirmation of the last 4 digits for the card I wish to use.
I have read and understand all of Star Transportation’s policies and terms as listed above.
I authorize the credit card company to accept this form in lieu of my signature appearing on an individual credit card receipt for services performed.
–Limousine Reservations:
Client assumes full responsibility for any damage or excessive wear and tear to the vehicle caused by the passengers whether by accident, negligence, or intent.
Client assumes responsibility and agrees to pay for overtime fees. Overtime will be charged to the card on file.
Our company and driver assume no responsibility for articles left in the vehicle at any time.
Our company and drivers assume no liability for damage or loss for any item brought on board the vehicle.
Our company cannot be held responsible for delays due to traffic, the airlines, unknown/unseen mechanical failures, any occurrences deemed an “Act of God,” or anything beyond our control.
Passengers are prohibited from tampering with emergency exits.
Under age alcohol consumption and/or use of illegal drugs is strictly prohibited during any charter.
By signing this contract, you agree to receive text messages regarding the status of your trip. Please contact our office at 507-281-0969 or reply “STOP” to opt out of these messages.
EXTREME WEATHER:
Summers in Minnesota can be HOT! That being said, our larger limousines and buses can’t always keep up. If the outside temperature is above 80 degrees it may take the vehicle much longer to cool down and maintain a comfortable ride. Passengers should be aware that if the vehicle is over 75% capacity and the outside temperature is above 80 degrees the vehicle will not remain cool if the doors are opened and closed often, or if the vehicle is parked and idling. Alcohol consumption and passenger attire will also contribute to a vehicle feeling hot.
Winters in Minnesota can be COLD! That being said, our larger limousines and buses can’t always keep up. If the outside temperature is below 15 degrees it may take the vehicle much longer to heat up and maintain a comfortable ride. Keeping the doors open and/or running with less than 50% capacity will also contribute to a cooler ride. During the winter, passengers are encouraged to bring proper cold weather gear. (Hats, Coats, Etc.)
If there is an air conditioning or heater challenge or mechanical issue, Star Transportation will do its best to attempt to fix the repair onsite, or replace the vehicle (substitute vehicle size or color is not guaranteed). There are no guarantees, warranties or refunds as a result of heat, air conditioning, or mechanical failure. These challenges are not subject to any discount, credit, or refund.
APPLICABLE FEES:
Smoking; careless liquid, beverage, or food spillage; use of silly string, body glitter, or other like items; which may require specialized cleaning equipment (including, but not limited to steam cleaner or ozone machine) to extract, deodorize and/or clean the vehicle and return it to usable condition; will result in a minimum $200 clean-up fee, and the client agrees to pay for all additional costs associated with said cleaning.
Clean up of vomit or any other bodily fluids will result in a minimum $200 clean-up fee, and the client agrees to pay for all additional costs associated with said cleaning.
Damage to the interior and/or exterior of the vehicle or other property of the company, driver, or other third-parties will result in a minimum $200 repair fee. If the damage is to a company vehicle, the client agrees to pay for all additional costs associated with said damages equal to the cost to repair the vehicle. In addition to the damage, the client also agrees to pay for the daily lost revenue for every day the vehicle is being repaired based upon the 90 day average of said vehicle.
Gratuity is doubled on trips starting on or if more than 70% takes place on the following Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve & Christmas Day.
EARLY TERMINATION:
The chauffeur can, at their discretion and/or at the direction of management, end the charter at any time, without a refund, if they determine a passenger is interfering with the safe operation of the vehicle, causing damage to the vehicle, or poses a threat to the driver, themselves or other passengers.
PAYMENT:
A 10% deposit is required for corporate charters; 50% for all other events. Down payments are applied towards the final balance, and is non-refundable. The remaining balance is due 14 days prior to the event. A major credit card is required to guarantee your reservation. All sales are final.
CANCELLATION POLICY:
A minimum 14 days advance cancellation notice is required for bus/coach and stretch limousine reservations, (24-hour notice for all other vehicles) to avoid full reservation charges.
All payments are non-refundable, but can be transferred to another reservation for up to one year after cancellation of any trip.
ACKNOWLEDGEMENT
By completing this form you acknowledge Star Transportation, LLC is authorized to charge the CREDIT CARD listed above for services provided, including over-time, cleaning and/or damage charges.
I have read and understand all of Star Transportation’s policies and terms as listed above.
I authorize the credit card company to accept this form in lieu of my signature appearing on an individual credit card receipt for services performed.
–Under 21 Limousine Reservations:
Client assumes full responsibility for any damage or excessive wear and tear to the vehicle caused by the passengers whether by accident, negligence, or intent.
Client assumes responsibility and agrees to pay for overtime fees. Overtime will be charged to the card on file.
Our company and driver assume no responsibility for articles left in the vehicle at any time.
Our company and drivers assume no liability for damage or loss for any item brought on board the vehicle.
Our company cannot be held responsible for delays due to traffic, the airlines, unknown/unseen mechanical failures, any occurrences deemed an “Act of God,” or anything beyond our control.
Passengers are prohibited from tampering with emergency exits.
Under age alcohol consumption and/or use of illegal drugs is strictly prohibited during any charter.
By signing this contract, you agree to receive text messages regarding the status of your trip. Please contact our office at 507-281-0969 or reply “STOP” to opt out of these messages.
EXTREME WEATHER:
Summers in Minnesota can be HOT! That being said, our larger limousines and buses can’t always keep up. If the outside temperature is above 80 degrees it may take the vehicle much longer to cool down and maintain a comfortable ride. Passengers should be aware that if the vehicle is over 75% capacity and the outside temperature is above 80 degrees the vehicle will not remain cool if the doors are opened and closed often, or if the vehicle is parked and idling. Alcohol consumption and passenger attire will also contribute to a vehicle feeling hot.
Winters in Minnesota can be COLD! That being said, our larger limousines and buses can’t always keep up. If the outside temperature is below 15 degrees it may take the vehicle much longer to heat up and maintain a comfortable ride. Keeping the doors open and/or running with less than 50% capacity will also contribute to a cooler ride. During the winter, passengers are encouraged to bring proper cold weather gear. (Hats, Coats, Etc.)
If there is an air conditioning or heater challenge or mechanical issue, Star Transportation will do its best to attempt to fix the repair onsite, or replace the vehicle (substitute vehicle size or color is not guaranteed). There are no guarantees, warranties or refunds as a result of heat, air conditioning, or mechanical failure. These challenges are not subject to any discount, credit, or refund.
APPLICABLE FEES:
Smoking; careless liquid, beverage, or food spillage; use of silly string, body glitter, or other like items; which may require specialized cleaning equipment (including, but not limited to steam cleaner or ozone machine) to extract, deodorize and/or clean the vehicle and return it to usable condition; will result in a minimum $200 clean-up fee, and the client agrees to pay for all additional costs associated with said cleaning.
Clean up of vomit or any other bodily fluids will result in a minimum $200 clean-up fee, and the client agrees to pay for all additional costs associated with said cleaning.
Damage to the interior and/or exterior of the vehicle or other property of the company, driver, or other third-parties will result in a minimum $200 repair fee. If the damage is to a company vehicle, the client agrees to pay for all additional costs associated with said damages equal to the cost to repair the vehicle. In addition to the damage, the client also agrees to pay for the daily lost revenue for every day the vehicle is being repaired based upon the 90 day average said vehicle.
Gratuity is doubled on trips starting on or if more than 70% takes place on the following Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve & Christmas Day.
EARLY TERMINATION:
The chauffeur can, at their discretion and/or at the direction of management, end the charter at any time, without a refund, if they determine a passenger is interfering with the safe operation of the vehicle, causing damage to the vehicle, or poses a threat to the driver, themselves or other passengers.
PAYMENT:
A 10% deposit is required for corporate charters; 50% for all other events. Down payments are applied towards the final balance, and is non-refundable. The remaining balance is due 14 days prior to the event. A major credit card is required to guarantee your reservation. All sales are final.
CANCELLATION POLICY:
A minimum 14 days advance cancellation notice is required for bus/coach and stretch limousine reservations, (24-hour notice for all other vehicles) to avoid full reservation charges.
All payments are non-refundable, but can be transferred to another reservation for up to one year after cancellation of any trip.
PROM/HOMECOMING/QUINCEANERA TRIPS:
In addition to the above terms, the following will also apply to all trips where the passengers are minors:
This contract must be signed by a legal adult who is also a parent or guardian of one of the passengers.
It is recommended that at least one additional parent be added as an emergency contact to the reservation.
We encourage all parents to read these terms and conditions to their children so they know the rules of the vehicle.
Underage drinking, smoking or illegal drug use is strictly prohibited. If any contraband is found, it will be confiscated by the driver, parents will be notified, and the trip may be terminated.
No large bags or coolers will be allowed in the passenger area. They will be stowed in the rear of the vehicle, or away from the passengers, or parents will be asked to transport said items. Complimentary water, ice, and soda will be provided.
If the trip needs to be terminated for any reason stated above, the driver and/or management will make every attempt to communicate with any parent who is authorized on the trip for further instructions. If no one can be reached, the driver will proceed directly to the final drop off location and have the passengers exit the vehicle.
ACKNOWLEDGEMENT
By completing this form you acknowledge Star Transportation, LLC is authorized to charge the CREDIT CARD listed above for services provided, including over-time, cleaning and/or damage charges.
I have read and understand all of Star Transportation’s policies and terms as listed above.
I authorize the credit card company to accept this form in lieu of my signature appearing on an individual credit card receipt for services performed.